OUTPACE

Resources · Sample deliverables

What you'll get from Qualify.

Every Qualify engagement produces a decision, not a deck: a scored use-case portfolio and a board-ready Investment Decision Memo. The examples below use illustrative data.

Qualify scoring portfolio

Sample · illustrative data
Use caseOwnerScoreDecision
Claims triage copilotPriya Anand4.4Prioritise now
Underwriting evidence assistantMarcus Webb4.1Prioritise now
Policyholder support automationDana Liu3.6Validate further
Broker onboarding knowledge baseTom Reyes3.2Validate further
Fraud-signal summariserAisha Khan2.7Defer / reject
Marketing copy generatorSam Cole2.3Defer / reject

Investment Decision Memo

Sample · illustrative data

Northwind Mutual

To
Group ExCo — CIO (sponsor), CFO, CRO
From
Outpace · Qualify team
Recommendation
Fund 2 use cases, validate 2, defer 2.
Sponsor
CIO, Northwind Mutual

Recommendation summary

2 prioritise · 2 validate · 2 defer

Use caseScoreDecision
Claims triage copilot4.4Prioritise now
Underwriting evidence assistant4.1Prioritise now
Policyholder support automation3.6Validate further
Broker onboarding knowledge base3.2Validate further
Fraud-signal summariser2.7Defer / reject
Marketing copy generator2.3Defer / reject

Why these use cases

Claims triage and underwriting evidence rank highest on strategic fit and value with manageable risk and cost. Both target high-volume, judgement-heavy workflows where assured AI shortens cycle time without ceding control. The two validate-band candidates need a tighter value hypothesis before committing build capacity; the deferred two carry risk or cost out of proportion to near-term benefit.

Six-lens control-gap · Claims triage copilot

LensCurrent gapRequired before go-live
Policy HubNo enforced policy on claims-decision promptsActive policy bundle enforcing allow/redact/escalate
Trace LensTraces not captured end-to-endReplayable trace per claim decision
Cost LensNo per-workflow cost visibilityCost-per-claim tracked against budget
Quality LensNo eval harness for triage accuracyGroundedness + acceptance evals before scale
Risk LensRegulatory exposure unmappedExposure mapped to risk tier + sign-off
Evidence VaultApprovals not retainedDecision + approval history exportable

Expected outcomes

Faster claims cycle times and more consistent underwriting evidence, with every decision traceable and policy-checked. Benefits are expressed as cycle-time, quality, and coverage improvements — not dollar figures — and are revisited at the Activate go-live gate.

Key risks

Both lead candidates touch regulated decisions, so go-live is gated on policy enforcement, full trace capture, and an evidence trail. Data readiness for underwriting is the main feasibility risk; a scoped pilot de-risks it before Activate.